1: GENERAL

www.thecandlecabin.com is owned and operated by The Candle Cabin. Placing an order for goods on www.thecandlecabin.com indicates your acceptance of our terms and conditions. All communication to you from www.thecandlecabin.com will be addressed to your email address as supplied when you register. If you do not receive a confirmation email after registering or placing an order please contact us immediately. The Candle Cabin will not be responsible if you should fail to receive emails sent to the email address you provide when you register. We reserve the right to amend the Terms & Conditions at any time, so you should check this page regularly to take note of any changes.

2: YOUR USE OF THIS WEBSITE

Misuse of this Website is prohibited. You must not use the site for any purpose that could damage the name of The Candle Cabin or any goodwill attached to the same. You must not use the website for illegal, criminal or fraudulent activity (including breaches of copyright, trademarks, patents and/or privacy) or in any manner which would cause harm or distress to any third party. Breaching this provision would constitute a criminal offence and any such breach will be reported to the relevant law enforcement authorities. Fraudulent use of credit cards will also be reported to the relevant authorities. The Candle Cabin (www.thecandlecabin.com) is not responsible for any damage caused by the misuse of this website or from any information contained herein.

Permission is granted to electronically copy and print only those areas of the site so required in the process of using the site as a shopping resource. Copying, modifying, or distributing any part or content of the site for any other reason, without prior written permission from The Candle Cabin (www.thecandlecabin.com) is expressly prohibited. These conditions do not affect your statutory rights.

3: PRIVACY POLICY

All information you give us is kept completely confidential and we will never pass your information onto any other companies for marketing purposes. When making an order we will require your name, address and contact details and this information will only be used for the purposes of processing your order and managing your account with us or update your details through ‘my account page’. If your personal information changed then please notify us immediately. Information we collect about you will not be disclosed to any third party without your prior consent or the requestor's demonstrated legal authority to receive it. If at any time you would like to know what information we possess about you, please contact us.

In disclosing your personal details through this website, you consent to the collection, storage and processing of your personal information in the manner described above. In the unlikely event of any changes to be made to this policy, you will be notified and given the opportunity to amend your account accordingly.

4: COOKIES

How we use Cookies. Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

Functional Cookies

This Website Will:

  1.  Offer Live Chat Support (If available)
  2.  Track the pages you visits via Google Analytics

Targeting Cookies

This Website Will:

  1.  Allow you to share pages with social networks such as Facebook (If available)

This Website Will Not:

  1. Share any personal information with third parties.

5: YOUR ACCOUNT

You are responsible for the confidentiality of your account and password and are also responsible for the taking the necessary measures to prevent unauthorised access to your account. Contact us immediately if you believe your password has been obtained and your account is being used in any way that is unauthorized by you.

The personal information supplied when registering to The Candle Cabin should be true, accurate and current in all respects. You agree to not impersonate any other person or entity or to use a false name or a name that you are not authorised to use. The Candle Cabin reserves the right to refuse service and/ or to terminate accounts if these Terms and Conditions are violated.

6: TERMS OF SALE

Once you have placed an order with us, you will receive an email confirming receipt of your order where we will ask you to verify that all details of the order are correct. You should notify us immediately of any amendments you wish to make. Once we have verified the price and availability of the goods, you will receive an email confirming acceptance of your order, and confirmation that a contract has been made between us.

Whilst all items are offered for sale in good faith, occasionally, for reasons beyond our control, we may not be able to fulfill your order. Therefore a sale agreement will only exist between yourself and www.thecandlecabin.com when you receive an email confirming your order has been dispatched. If for any reason your item is unavailable, we will contact you to offer you a substitute, or refund your payment.

Delivery and dispatch times may vary from time to time depending on the availability of products, but we aim to dispatch goods within two working days of acceptance of your order.

We can accept no responsibility for delays in delivery caused by postal delays and major striking action by postal services.

7: REFUNDS & CANCELLATION (INCORRECT/ FAULTY/ DAMAGED ITEMS) 

You may cancel your order anytime during the online ordering process before you have confirmed payment details. Once you have confirmed your order, you can then cancel your contract at any time up to 7 working days beginning the day after receipt of your goods. To do this, please contact us immediately in writing, either by email or post.

There is no obligation for you to give any reason for cancellation, however, we do always welcome constructive feedback, so a brief explanation will help us to improve the service we offer to you and other customers in the future.

If you have received the goods and then decide to cancel, the goods must be returned to us at your own expense. The goods must be packaged adequately to protect against damage and return in its original condition for a refund within fourteen (14) days from delivery. Please obtain a Proof of Postage in order to provide proof that you have returned the goods in the unlikely event that we do not receive the returned package. 

If you require a refund we will refund the price paid for the goods including the standard delivery charge (if one was charged at checkout) within fourteen (14) days of receiving your returned goods, provided that the the goods arrive at our PO BOX address (see contact page) within 14 days of delivery to you or your notify us of cancellation. 

Refunds will only be made against the original credit/ debit card used. 

If you have requested an exchange or replacement with the Customer Services Team, this will be proceeded within seven (7) working days of receiving your returned goods and delivered by standard delivery. 

We will be happy to exchange or offer a refund on any goods that are received as damaged or faulty in any way, or not what you ordered. Please notify The Candle Cabin immediately by calling the Customer Services Team on 07704 499304 (Monday - Friday 9am - 5pm, excluding Bank Holidays). 

8: DISCLAIMER

Other than where stated to the contrary, all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on this Website are in no way affiliated, associated or linked with The Candle Cabin. The respective trademark owners own any trademarks/names featured on this Website. The use of a trademark or brand name in this Website is purely to describe or identify products and services and is not an endorsement of the same by The Candle Cabin.

9: LINKING TO THIS WEBSITE

Provided it is done in such a way that does not cause damage to our reputation, and is done in a fair and legal manner, you may link to our home page. You are not permitted to create this link in a way that suggests any association or endorsement with or from us, without our consent. We reserve the right to withdraw linking permission without notice.

10: DISCLAIMER OF LIABILITY

The information displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary, The Candle Cabin, its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. The Candle Cabin shall not be liable for any damages whatsoever, including but without limitation, to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, that may arise out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon. This does not affect The Candle Cabin liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability, which cannot be excluded or limited under applicable law.

11: INDEMNITY

You agree to indemnify, defend and hold harmless The Candle Cabin, its directors, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of these Terms & Conditions.

12: INVALIDITY

If we are unable to enforce any part of these Terms & Conditions, including any provision in which we exclude our liability to you, all other parts of the Terms & Conditions will not be affected and will remain in full force. Where any clause or part of a clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause as is permitted by law.

13: COMPLAINTS

Please contact us in the unlikely event that you have any complaints regarding our products or service.

14: THESE TERMS & CONDITIONS

The above Terms & Conditions form the entire agreement between you and The Candle Cabin and supersede any previous agreements made between you and The Candle Cabin. Any waiver of any provision of these Terms & Conditions will only be considered valid if in writing and signed by a Director of The Candle Cabin.

15: JURISDICTION AND APPLICABLE LAW

These Terms and Conditions are governed by English law. The English courts shall have exclusive jurisdiction over any dispute relating to these Terms and Conditions. All worldwide rights reserved.